MARKETING RULES
Bonuses
We may offer certain bonuses and bonus programs from time to time. All bonuses are subject to these Terms and Conditions (as they are updated from time to time) and any other specific terms relating to bonuses that we publish on the Site or otherwise including, but not limited to, competitions or promotional rules/terms and conditions.
If you receive a bonus, you must comply with the relevant specific rules of the competition and/or promotion or any special terms (as they are updated from time to time). In addition, our decisions in respect of such bonuses are final and binding in all respects.
Closure or suspension of your player account will render a bonus void.
Bonuses are not transferable between player accounts.
Failure to comply with these Terms and Conditions and any Promotional Terms and Conditions (as they are updated from time to time) will automatically render your bonus and/or entry to a bonus program void.
We may withhold, withdraw, amend, or cancel any bonus or bonus offer at our discretion at any time and without notice.
We may choose, in our sole discretion, to provide additional bonuses or complimentary payments to players, either applied directly to their player account or through mechanisms such as offering the facility for players to participate in bonus wagers, offers and chat. The application of any bonus or "comp" to a player’s account or the offering of bonus wagers does not place any obligation on us to make any similar payment or bonus to any other player.
Bonus funds cannot be played on Live Dealer games. Bonus funds include, but are not limited to: "Restricted Cash," "Restricted Bonus" and "Site Credit." Live Dealer games do not contribute toward bonus.
General Promotional Terms & Conditions
General Promotional Terms & Conditions apply to all promotional offers, together with applicable specific promotional Terms & Conditions, shown on dedicated landing pages for each offer.
The specific promotional Terms & Conditions shall prevail in the event of any conflict or inconsistencies with the General Promotional Terms & Conditions.
Promotional Periods, or the time period during which each promotional offer will run, will be defined in the specific promotional Terms & Conditions. At the end of each specific promotional period, the relevant offer will end, and no further participation will be allowed and no further bonuses, unless otherwise noted in the specific promotional Terms & Conditions, will be awarded.
Unless otherwise noted in the specific promotional Terms & Conditions, each promotional offer is available to all PlayLive! players. PlayLive! reserves the right to restrict participation in specific promotions to only players who meet specific selection criteria, or to limit the number of participants.
Unless otherwise noted in the specific promotional Terms & Conditions, players must opt-in or, when applicable, enter a promo code in order to participate in each promotional offer. Any wagers, deposits, or other qualification criteria made prior to opting in will not count towards meeting the qualification for any promotion.
Players may participate in multiple promotions at any given time; however, they may only contribute to bonus wagering requirements for one bonus at a time. Bonus awarding and bonus wagering requirement contribution will be prioritized by PlayLive!.
If a player opts-in for multiple promotions, other actions (for example, deposit, game play, login) may lead to disqualification or ineligibility for other promotions.
Unless otherwise noted in the specific promotional Terms & Conditions, each promotion is limited to one per customer, meaning one per family, household address, IP Address, email address, telephone number, payment account number (e.g., debit or credit card, ACH, etc.), and electronic device (mobile phone, laptop, desktop computer, tablet, etc.).
Players with suspended or self-excluded user accounts shall be ineligible to participate in promotions and shall forfeit any claim to the used portion of the bonus and any winnings from wagers funded by the bonus.
Players must be physically located in Pennsylvania to claim promotions.
Promotions are valid only at PlayLive!.
Players must be twenty-one years of age or older to participate in any and all promotions.
Participation in all promotions is voluntary.
Free Spins – refers to spins without triggering a free spins game, not necessarily that no action (deposit, gameplay, etc.) is required.
Unless otherwise noted in the specific promotional Terms & Conditions, bonuses will be issued with a wagering requirement (play-through requirement) that will require the funds to be wagered several times over before being converted to withdrawable cash.
Players who demonstrate a pattern of impacting game integrity with their betting habits and play strategy will be restricted from participation in promotional offers or their account may be suspended.
Wagers on selected games do not count in full towards the achievement of the wagering requirement:
- Slots = 100%
- Table games (including Video Poker) = 10%
- Live Dealer Games = 0%
Wagers consisting of multiple fund types (i.e., bonus and cash funds) will entirely be applied toward wagering requirement fulfillment.
All funds in your account including winnings from either “cash” or “bonus” will remain restricted until the wagering requirement has been met.
Live Dealer games do not contribute toward bonus wagering requirements.
Utilization of Funds
We operate under a "Cash First" model. This means that when you place a wager, your available funds are used in the following order:
- Cash Wallet: This is your primary wallet for deposits and withdrawals.
- Bonus Money: This is any promotional money we may offer.
How Winnings Are Disbursed:
- All Cash Wagers: Winnings from bets placed entirely with cash will be returned to your Cash Wallet.
- All Bonus Wagers: Winnings from bets placed entirely with bonus money will be returned to your Bonus Wallet.
- Split Wagers (Cash & Bonus): Winnings from bets that use both cash and bonus money will be distributed up to the cash amount.
- By way of example:
- You place a $10 bet using $4 of Cash and $6 of Bonus Money.
- If your bet wins, you'll receive:
- $4 returned to your Cash Wallet (the amount used from your Cash)
- The remaining winnings will go to your Bonus Wallet.
Players who wish to opt-out of promotions after previously opting-in may do so by visiting the “My Bonuses” section of the website.
Players who opt-out will forfeit their “restricted cash” (from winnings) and “restricted bonus.” Only a player’s cash balance will be released.
Upon request for cancellation of a promotion, PlayLive! will inform the player of the amount of unrestricted funds that will be returned upon cancellation and the value of restricted funds that will be removed from the player's account. If the player elects to proceed with cancellation, unrestricted funds remaining in a player's account will be returned in accordance with the specific promotion Terms & Conditions.
Players whose bonus has expired, or who opt-out of the promotion, will forfeit any winnings from the use of this bonus, along with any remaining “restricted bonus.” Only un-wagered cash will be released into their account.
PlayLive! may decide, in its sole and absolute discretion, to amend, extend, or cancel promotions at any time with immediate effect.
