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You are currently playing with an available Bonus Balance. This is in line with the Bonus Policy you accepted, please revert to our Bonus Policy for more information.

Withdrawals policy

Due to security considerations, each available withdrawal method must be verified by making a successful deposit prior to withdrawal.

For security reasons, we may contact you to request additional documentation to process your request. Additional documentation may include:

  • Valid (not expired) state issue Driver’s License or Identification card only. (Passports and Military IDs are not accepted)
  • Selfie/Photograph of yourself holding that same valid state issue Driver’s License card or Identification Card
  • A copy of payment methods used
  • Other documents to confirm proof of ownership

The minimum withdrawal is $10.00 for most electronic withdrawal methods and $100 in person at Live! Casino & Hotel Philadelphia or Live! Casino Pittsburgh. In casino withdrawals will require approval confirmation codes and proof of ID that matches your PlayLive! account.

We aim to process all withdrawal requests within 72 hours of receipt of requests. Withdrawals may be cancelled through the guest portal under the “Withdraw” option in the “Pending Withdrawal” section, depending on how far along the withdrawal process is.

For security reasons, players requesting withdrawals may have to provide some additional information to ensure stringent safeguards are maintained. We are not responsible for any delays in processing your withdrawal requests if you do not receive or respond to our requests for information.

We don’t charge any fees for withdrawals. However, your payment provider may charge a fee to receive funds from us. Once your withdrawal has been approved, we are not responsible for any third party financial clearing process that delays your payment being received.

 
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