The PlayLive! Support Team would like to make your withdrawal process simple, fast, and secure. Please click on any of the links below to learn more about withdrawing at PlayLive!:

What are my withdrawable winnings?

Withdrawable winnings are winnings that have met the wagering requirements and are not subject to holds. This is the amount of money you can cash out or withdraw to one of the available withdrawal methods. For security reasons, each available withdrawal method must be verified by making a successful deposit before you can withdraw funds.

The minimum withdrawal is $10 for electronic methods online and $100 for in-person withdrawals at Live! Casino & Hotel Philadelphia or Live! Casino Pittsburgh. In-person withdrawals will require approval confirmation codes and proof of ID that matches your PlayLive! account.

Winnings derived from cash wagers shall be credited to the player’s cash balance, while winnings from bonus wagers shall be credited to the player’s bonus balance. Winnings stemming from a combination of cash and bonus wagers shall be allocated proportionally to each balance. A withdrawal request cannot be requested while a bonus is active and subject to wagering requirements. To initiate a withdrawal, the player must first forfeit the bonus within the "My Bonus Activity" section under “My Account.”

All funds, including new deposits not associated with the original bonus and/or winnings from both 'cash' and 'bonus' wallets, will be restricted from withdrawals until all wagering requirements related to the bonus are met, even if the new deposits are not associated with the original bonus.

Wagers consisting of multiple fund types (i.e., bonus funds and cash funds) will entirely be applied toward Wagering Requirement fulfillment.

How long do withdrawals take?

Withdrawals are limited to two (2) per day for each payment provider.

We aim to process all withdrawal requests within 24 hours; however, some may require additional review and may take 3-5 business days for processing. Online banking may be instantaneous depending on your bank. Approval delays depend on your banking method.

For security reasons, players requesting withdrawals may be required to provide additional documentation to process your request. Additional documentation may include:

• Valid (not expired) government - State-issued Driver’s License or State-issued Identification card.
• Selfie/Photograph.
• A copy of payment method(s) used.
• Proof of Address.
• Other documents to confirm proof of ownership.

We are not responsible for any delays in processing your withdrawal request if you do not receive or respond to our requests for information.

What are the withdrawal options?

PlayLive! has several different options:

• PayPal
• ACH (eCheck)
• Cash in Person at the Casino Cage ($100 minimum withdrawal)
• Paper Check: Paper check withdrawals are available upon request for amounts equal to or exceeding $10,000 or for withdrawals associated with the closure of an account, in accordance with regulations. To request a paper check withdrawal, please reach out to us at support@playlive.com. Please allow 4-6 weeks for processing.
• Coming Soon: Venmo, Apple Pay, Google Pay, and Debit Card.

How do I cancel a withdrawal?

Withdrawals may be canceled through your account portal under the “Withdrawal” option in the “Pending Withdrawal” section, depending on how far along in the withdrawal process.

If you need assistance with the cancellation of a withdrawal, simply reach out to our friendly Customer Service team who will be happy to assist you.